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Privacy Policy
We try to keep it short and sweet. For any questions, just email us.
Last Updated: 2024-1-25
General Information
Thank you for your interest in Kuiperbelt Mobility AB. We value your right to privacy and are committed to protecting your personal information.
This Privacy Policy describes how Kuiperbelt Mobility AB processes your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant local data protection laws.
Data Controller and Contact Information
The party responsible (data controller) for processing your personal data is:
Kuiperbelt Mobility AB
Registration Number: 59427-3806
Address: BIRGER JARLSGATAN 57C, 113 56 Stockholm, SWEDEN
Website: https://kuiperbelt.bike
Contact Email: info@kuiperbelt.bike
Retention and Deletion
We retain your personal information for as long as necessary for the purposes set forth in this Privacy Policy, after which it will be deleted. Retention periods may be extended if required by law or necessary for legal claims.
Recipients of Personal Information
Your personal data may be disclosed to:
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Group companies and external advisors supporting our business.
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Law enforcement or public authorities if legally required.
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Data processors providing IT and other business services, including transportation suppliers.
Transfer of Personal Data Outside the EU/EEA
Your personal data will primarily be processed within the EU/EEA. If data transfer outside the EU/EEA is necessary, we ensure compliance with applicable data protection laws. Contact us for more information on these transfers.
Your Rights
You have specific rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and port your data. To exercise these rights, please contact us at info@kuiperbelt.bike.
Processing Time and Complaints
We will process your requests in accordance with current legislation. For complaints, you may contact the relevant data protection supervisory authority.
Updating our Privacy Notice
This Privacy Policy is subject to updates. Material changes will be communicated to you directly (e.g., via email).
Specific Provisions
Online Activities
We use cookies and similar tracking technologies on our website. The purpose is to provide a secure, functional, and relevant website, and for targeted marketing efforts. Details about the cookies used are available in our cookie policy.
Social Media Interactions
If you interact with us via social media, we process personal information for managing activities such as surveys, competitions, or promotions.
Customer Queries and Service
For handling queries, including customer service requests, we process your personal data, which may include contact information, order details, and other relevant data.
Newsletters and Marketing
We process personal data for newsletters and marketing, subject to your consent or our legitimate interest in providing you with relevant information and offers.
In-Store Activities
If we have camera surveillance in our stores, it is for crime prevention purposes, with data retention as per applicable laws.
Sales Transactions
Personal data related to sales transactions, online or in-store, is processed for completing the transaction and providing after-sales support.
B2B Relations
For business-to-business relations, we process personal data of contact persons at partner companies for managing the relationship.
This policy outlines our commitment to your privacy and data protection. For any inquiries or concerns regarding your personal data, please contact us at info@kuiperbelt.bike.
General Terms & Conditions
When purchasing our products, always refer to the Terms and Conditions of the retailer.
Last Updated: 2024-1-25
General Information
These Terms and Conditions govern the use of Kuiperbelt Mobility AB’s store services and website. By visiting our website and/or purchasing products from us, you ACCEPT and AGREE to be bound by these Terms and Conditions. We reserve the right to update or change any part of these Terms and Conditions at any time. It is your responsibility to check the current version of these Terms and Conditions on this page.
Seller Information
Kuiperbelt Mobility AB
Registration Number: 59427-3806
Address: BIRGER JARLSGATAN 57C, 113 56 Stockholm, SWEDEN
Email: info@kuiperbelt.bike
Ordering and Descriptions
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Data: the description, graphic illustration and technical specification associated with all products listed within this website are for illustration only and are being updated on a regular basis. They may differ from the actual product shipped in terms of form, shape, color, components or other technical details.
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Ordering: Ensure the products you wish to purchase is in stock. Dispatch and delivery estimates will be provided in the product description.
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Prices: shipment costs are calculated upon checkout.
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Geographic Restrictions: Some geographic areas may be excluded from delivery due to import restrictions or other regulatory reasons.
Payment & Delivery
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Payment: Full payment is required prior to shipment. We accept various payment methods, detailed at checkout.
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Delivery Regions: Shipping is available to specified regions, listed on our website.
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Shipping Confirmation: A confirmation will be sent once the order is dispatched.
Risk of Loss and Damages
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The risk of loss or damage to the products passes to you upon delivery.
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Inspection on Delivery: Check the order upon delivery for accuracy and external damages. Contact us immediately if there are any issues.
Withdrawal and Returns
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Right of Withdrawal: You have the right to withdraw from the purchase within 14 days of receiving your order, provided that the product is in the original packaging, in conditions that allow resell. Always refer to the detailed Return Policy at checkout.
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Return Process: Details of the return process will be provided on our website.
Defects and Complaint Procedure
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Defects: If a product is defective, contact our customer service for resolution options.
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Complaints: Complaints should be filed within a reasonable time after discovering any defect.
Limited Warranty
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The ebike products come with a 2-year warranty for the motor, frame, and battery, and a 1-year warranty for other spare parts. The accessory products come with a 1-year warranty. Always refer to the detailed Warranty Policy at checkout.
Liability
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We are not liable for damages associated with delays or non-performance due to causes beyond our reasonable control.
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Product Use: The customer is responsible for the safe and legal use of the product(s).
Force Majeure
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We will not be liable for any delay or non-performance due to causes beyond our reasonable control.
Applicable Law
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The legal relationship between the customer and Kuiperbelt Mobility AB is governed by the laws of Sweden.
Contact Information
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For queries or support, contact our customer service team at support@kuiperbelt.bike.
Consent for Data Collection & Processing
Last Updated: 2024-1-25
We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This consent form outlines the information we collect and how we process and use it. Please read this document carefully before providing your consent.
Personal Data Collection:
In order to provide our services, we may collect and process the following personal data from you:
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Full Name
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Email Address
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Date of Birth
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Gender
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Address
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Phone Number
Purpose of Data Collection and Processing
We collect and process your personal data for the following purposes:
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Providing and improving our services to you
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Communicating with you regarding our services, updates, and promotions
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Ensuring compliance with legal obligations
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Analyzing and improving the performance and usability of our website
Legal Basis for Data Processing
We process your personal data based on the following legal basis:
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Your consent, as provided by accepting this consent form
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Data Retention:
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this consent form, or as required by applicable laws and regulations. -
Data Sharing:
We may share your personal data with trusted third parties who assist us in providing our services, subject to strict confidentiality agreements. We will not disclose your personal data to any unauthorized third parties without your explicit consent, unless required by law. -
Your Rights:
Under the GDPR, you have the right to:
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Access and obtain a copy of your personal data held by us
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Rectify any inaccurate or incomplete personal data
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Erase your personal data (in certain circumstances)
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Restrict or object to the processing of your personal data (in certain circumstances)
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Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal
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Lodge a complaint with a supervisory authority if you believe your rights have been violated
Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
By providing your consent and clicking "submit" buttons within this website, you acknowledge that you have read and understood this consent and agree to the collection, processing, and use of your personal data as described herein. If you do not agree, please refrain from using our services.
Thank you for your trust in kuiperbelt. If you have any questions or concerns regarding the processing of your personal data, please contact us at info@kuiperbelt.bike